Privacy Policy
Last updated: September 2026
Frankie & Eve respects your privacy and is committed to handling the personal information you share with us responsibly.
This Privacy Policy explains what information we collect through our website, how we use it and how it is handled.
Information We Collect
When you submit an enquiry through our website, we collect the personal information you choose to provide through our enquiry form.
This includes:
first name
last name
phone number
You may also provide information relating to your enquiry through any non-personal fields included in the form.
Our website or the third-party services used to operate it may also automatically collect limited technical information, such as browser type, device information and IP address.
How We Collect Your Information
We primarily collect personal information directly from you when you submit an enquiry through the form available on our website or otherwise contact Frankie & Eve.
Our enquiry form is embedded into our website and may be operated or processed through a third-party form or website provider. Information submitted through the form may therefore be processed or stored by that provider as part of delivering its services.
How We Use Your Information
The information you provide may be used to:
respond to your enquiry
contact you regarding our floral services
understand and manage your enquiry
manage potential or confirmed bookings
provide our services
maintain appropriate business records
comply with applicable legal obligations
We will not use your personal information for purposes unrelated to those for which it was collected unless you have consented or the use is otherwise permitted or required by law.
Sharing Your Information
Frankie & Eve does not sell or rent your personal information.
Your information may be shared with trusted third-party service providers where reasonably necessary to operate our website or business. This may include our website provider, form provider, hosting services or other technology providers used to receive and manage enquiries.
We may also disclose information where required or authorised by law.
Storage & Security
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, legitimate business record-keeping purposes or as required by law.
Accessing or Correcting Your Information
You may contact Frankie & Eve if you would like to request access to the personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before fulfilling a request.
Cookies & Website Technology
Our website and the third-party services used to operate it may use cookies or similar technologies required for website functionality, security and performance.
Your browser may allow you to restrict or disable cookies. Please note that doing so may affect the functionality of certain parts of the website.
Third-Party Websites
Our website may contain links to websites operated by third parties. Frankie & Eve is not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
Privacy Enquiries
If you have any questions or concerns about the way your personal information is collected, stored or used, please contact Frankie & Eve using the details below.
Where applicable, personal information will be handled in accordance with relevant Australian privacy legislation.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements.
The latest version will be published on this page with an updated revision date.
Contact
Frankie & Eve
Perth, Western Australia
Terms & Conditions
Last updated: September 2026
Welcome to the Frankie & Eve website. By accessing or using this website, you agree to the following Terms & Conditions.
About Frankie & Eve
Frankie & Eve is a floral business based in Perth, Western Australia, providing floral design and related services for weddings, events and other occasions.
These Terms & Conditions apply to your use of this website and any enquiries submitted through it. Confirmed bookings and floral services may be subject to additional terms provided separately through a quote, proposal, invoice or service agreement.
Website Use
This website is provided for general information and enquiry purposes.
We aim to ensure that the information displayed on our website is accurate and up to date. However, service descriptions, availability, pricing and other information may change from time to time.
You agree to use this website only for lawful purposes and in a way that does not interfere with its operation or the experience of other visitors.
Enquiries
You can enquire about Frankie & Eve’s services through the enquiry form available on our website.
When submitting an enquiry, you agree to provide information that is accurate and complete to the best of your knowledge.
Submitting an enquiry does not constitute a confirmed booking or create a contract between you and Frankie & Eve. Availability and service details will be confirmed separately.
Any personal information submitted through the enquiry form will be handled in accordance with our Privacy Policy.
Services & Availability
All Frankie & Eve services are subject to availability.
Flowers and other natural materials are seasonal products. Specific flower varieties, colours, sizes and appearances may vary depending on season, market availability and the natural characteristics of each product.
Where a particular flower or material is unavailable, Frankie & Eve may recommend or use an appropriate alternative while aiming to maintain the overall style and quality of the agreed floral design.
Specific details relating to a booking, including pricing, deposits, payments, cancellations, rescheduling, delivery, installation and other service conditions, may be outlined separately in the relevant quote, proposal, invoice or service agreement.
Pricing
Any pricing displayed on this website is provided as a general guide unless otherwise stated.
Final pricing may depend on the scope of the service, floral selections, quantities, seasonality, event requirements, delivery, installation and other individual requirements.
A personalised quote may be provided after Frankie & Eve has received and reviewed your enquiry.
Intellectual Property
Unless otherwise stated, the content available on this website, including the Frankie & Eve name and branding, written content, graphics, illustrations and original design elements, is owned by or licensed to Frankie & Eve.
Website content may not be copied, reproduced, modified, distributed, published or used for commercial purposes without prior permission from Frankie & Eve or the relevant copyright owner.
Photography displayed on the website may be owned by Frankie & Eve or by the individual photographers and creatives responsible for the work. Display of photography on this website does not grant permission for its reproduction or use elsewhere.
Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience or additional information. Frankie & Eve does not control and is not responsible for the content, availability, security or practices of third-party websites.
Your use of third-party websites is subject to their respective terms and policies.
Website Availability
We aim to keep our website accessible and operating correctly but cannot guarantee that it will always be available, uninterrupted or free from errors.
The website may occasionally be unavailable due to maintenance, technical issues, third-party services or circumstances outside our reasonable control.
Liability
To the extent permitted by law, Frankie & Eve will not be liable for loss or damage arising solely from your reliance on general information provided through this website or from temporary website interruptions or circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights, guarantees or remedies that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.
Privacy
Your privacy is important to us.
Any personal information submitted through this website will be handled in accordance with our Privacy Policy. Please review the Privacy Policy for further information about what we collect and how it is used and protected.
Changes to These Terms
Frankie & Eve may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices or applicable requirements.
The most recent version will be made available on this page.
Governing Law
These Terms & Conditions are governed by the laws of Western Australia, Australia.
Any dispute relating to these Terms & Conditions or your use of this website will be subject to the jurisdiction of the courts of Western Australia and any courts entitled to hear appeals from them.
Contact
If you have any questions about these Terms & Conditions, please contact:
Frankie & Eve
Perth, Western Australia